Unlock Collaborative Genius: Learn to Validate

Unlock Collaborative Genius

In the fast-paced world of business, effective communication is not just about sending emails, presenting slides, or joining conference calls. It’s also about making the other person feel heard, understood, and valued.

This is where the art of validation comes into play. It can turn your work environment into a place of collaborative energy rather than one where people merely coexist. But what is validation, and why is it so important?

What is Validation?

Validation in communication is the act of recognising and affirming the thoughts, opinions, feelings, and needs of another person. It’s not about agreement; it’s about showing understanding and offering a supportive presence. You’re essentially saying, “I see you and I understand where you’re coming from.”

Why is Validation Important in Conversations?

Using validation in conversations:

Builds Trust: When people feel validated, trust grows. In a business setting, trust is like the oil that keeps the engine running smoothly.
Encourages Open Dialogue: Employees and partners who feel validated are more likely to share ideas and voice concerns. This fosters an open and innovative environment.
Enhances Cohesive Collaboration: Validation helps eliminate the ‘us versus them’ mindset, enabling teams to work together more effectively.
Improves Conflict Resolution: Recognising another’s point of view helps in resolving disagreements more amicably.

Master the Art of Validation: A How to Guide

Imagine you’re in a meeting discussing the launch of a new product. One team member, Alex, suggests pushing the launch date because of quality concerns. Others in the room want to stick to the original timeline.

Without Validation

You: “That would delay our revenues. We can’t afford to push the launch date.”

In this scenario, Alex might feel unheard or belittled. This could stifle open communication in the future.

With Validation

You: “Alex, I hear your concerns about the product quality, and it’s important that we get it right. Can you help us understand what specific issues might warrant a delay? That way we can find the best way to move forward.”

Here, you’ve not only acknowledged Alex’s viewpoint but also opened the floor for a constructive discussion.

The 'H.E.A.R.' Method of Validation

Hear: Listen to the other person without interruption.
Empathise: Show understanding through body language or short verbal affirmations like “I see,” or “I understand.”
Acknowledge: State what you’ve heard, ensuring the other person feels understood.
Respond: Now add your viewpoint or take action based on mutual understanding.

Validation is a simple yet powerful tool in business communication. It takes a little practice but pays off in fostering a collaborative and positive work environment. So the next time you find yourself in a business conversation, don’t just think about what you want to say next; take a moment to validate the person you’re speaking with. You’ll be amazed at the difference it makes.

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